Tea Group srl
General Terms of sale and delivery
Article 1 – Scope
These General Terms of sale and delivery (“Terms of Sale”) govern the sale of the Products and Services offered by Tea Group srl to its Customers via the Website and Apps.
Tea Group srl operates through the Website and Apps in many European countries.Tea Group srl sends and distributes the Products and offers the Services in the European countries.
These Terms of Sale apply to all purchases of Products and/or Services made through the Website or App by Tea Group srl.
Article 2 – Information on products and services
The descriptions of the Products and Services offered on the Website are based on the information and documents made available by Tea Group srl’s suppliers. The photographs, graphic or iconographic representations and videos related to the Products and Services, as well as trade names, trademarks or distinctive signs of any nature contained in the Website, are intended to provide as much information as possible to the Customer.
In the event that, due to circumstances of force majeure or due to reasons attributable to Tea Group srl, the Product or Service is not available after the purchase has been made, Tea Group srl will contact the Customer to notify the complete cancellation or, if applicable, partial of the order and to proceed with the refund of the amount paid by the Customer (total or partial depending on the case it is total or partial cancellation) and, also, to solve the problem created.
If a Product forming part of orders consisting of sets of Complementary Products or Products is not delivered or is not available after the order, the Customer may cancel the entire order and return any other products already delivered, at no extra cost.
Since Tea Group srl also distributes Sensors and Products from third parties, some promotions may be subject to special conditions of sale, as well as these Conditions of Sale. These special conditions of sale will be visible in the description of the product and the campaign. In this case, the Customer, before purchasing the Product or Service, must check the description and characteristics of the Products and Services and all the special conditions (all terms and conditions, as well as the prices provided). In case of conflict or discrepancy, the individual special conditions of sale shall prevail over the present.Therefore, the Customer, in addition to the General and Sales Conditions, must read carefully the special conditions of sale, which will be deemed accepted at the time when the Customer purchases the Product or Service.
Article 3 – Purchase of products and orders
Seller is Tea Group srl, with registered office:
TEA Group srl
Via Giacomo Matteotti, 6, 50058 Signa (Firenze) Italia
TEL: +39 055 8769007
E-mail: info@tea-group.it
Partita IVA: 07944280721
Sales Agreement is concluded between the Customer and Tea Group srl after choosing one of the available products, via the website, the app or third-party links. In the event that the conclusion of the Contract through the indicated channels is not possible due to the Customer’s place of residence, the Customer may contact Tea Group srl by e-mail or contact form.
To conclude the contract, the customer must complete an order through the channels indicated, accept the general conditions of use, fill out an order form, choose a payment method, confirm the delivery method, then confirm and send the order by pressing the “Place order” button.
Pressing the “Place order” button means an order with a payment obligation and the signing of a sales contract according to the Terms of Service.
- The Customer shall receive an e-mail confirming the order specifications, the price to be paid and the shipping details.
- Orders shipped outside the European Union area may be subject to customs duties. In order to determine the amount, the Customer must contact directly the appropriate customs office at his place of residence.
- Tea Group srl will only start the delivery process after receiving the full price of the product and shipment, as specified in the order confirmation. The customer must transfer the full price specified in the order confirmation as soon as he receives it, but no later than 5 days. If the Customer does not pay for his order within 5 days, the contract is considered not concluded.
Article 4 – Payment of the product
The Customer may make payment by credit or debit card Visa, Mastercard, Visa Electron and/or other similar cards, or through the direct bank transfer system. The document proving the purchase corresponding to the order of the Products will be available and can be viewed in the Section: “Orders”.
From this Section the Customer can also download the invoice for the order. The Customer must communicate to Tea Group srl, through the Section: “Contacts“, any debit not due or fraudulent on the card used for purchases on the Website, in the shortest time possible, in order to allow Tea Group srl to implement the appropriate procedures.
Tea Group srl uses the highest commercially available security measures in the industry. In addition, the payment procedure takes place on a secure server that uses the SSL (Secure Socket Layer) protocol.
The secure server establishes a connection that allows the transmission of encrypted information through algorithms of 128 bits, which ensure that they are intelligible only for the Customer’s computer and for that of the Website. In this way, using the SSL protocol guarantees:
(i) That the Customer is communicating its data to the Tea Group srl central server and no one else.
(ii) That data between the Customer and the central server of Tea Group srl are transmitted in encrypted form, avoiding the possible reading or manipulation by third parties
In addition, Tea Group srl declares that it has no access and does not record data relating to the payment method used by the Customer. Only the entity processing the payment shall have access to this data for payment and collection management purposes. Once the purchase procedure is completed, a printable electronic document is generated by the Customer with which the contract is formalized and it is stored in the Section: “Orders“.
Tea Group srl has implemented a program to detect possible fraudulent transactions and reserves the right to request additional information, confirmations and/or documents from Customers, even after they have made one or more purchases on the Website, by telephone call or e-mail addressed to the number or account indicated by the Customer, in order to receive confirmation that the Customer has actually realized and authorized said/i purchase/s and/or that the delivery or the return of the Products has happened correctly, thus definitively authorizing the/e corresponding/i transaction/s. In this context, by way of example and not limiting, Tea Group srl may request by telephone confirmation of the Customer’s identity, or request:
(a) a confirmation or written authorization signed by the Customer responsible for the/s/s purchase/s; and (b) a copy of the valid identity document and bearing the photograph of the Customer, to confirm the it identity.
Tea Group srl is required to retain such information and documents with the highest security measures at its disposal, in accordance with the provisions of the applicable data protection rules. In the event that the Customer does not confirm his identity or does not send to Tea Group srl the documentation and information requested within 48 hours of the telephone request or the sending of the email message, the/and transaction/s referred to in the above communication and the order/orders/s, may/may be cancelled/s without the need for subsequent notice, if applicable, Tea Group srl will automatically refund the/amount/s paid/s by the Customer for said/s purchase/s. The purpose of this procedure is to ensure the safety of Tea Group srl’s Customers, and therefore the Customer, by accepting these Terms of Use and Sale, agrees to submit to the above mentioned procedure of detection of possible fraudulent transactions, and in the same way authorizes Tea Group srl to use – for future transactions carried out by the Customer – the additional information and documents that the Customer has provided in accordance with the above.
Article 5 – Price of products and delivery charges
The discounts applied to the products offered on the Website and the Apps are calculated on the basis of the original retail price that the suppliers indicate to Tea Group srl (hereinafter “original price”). Customers can use only one coupon/voucher for each product purchase. Tea Group srl cannot be held liable if other parties selling identical products indicate a lower or different original price than that indicated by Tea Group srl. In any case, Tea Group srl decides the selling price of the Products or Services to its Customers. Tea Group srl reserves the right to change the sales prices to the public at any time (even during a sales campaign already started). The Products or Services will be charged to the Customer at the price indicated at the time of receiving the order. Tea Group srl will not be liable in the case of sales where the final amount appears to the average consumer to be manifestly incorrect, where this error is due to technical errors. In such cases, Tea Group srl will inform the Customers as soon as possible and cancel the order, returning the amount paid to the Customer. If the Customer has already received the Product, he must return it to Tea Group srl (Tea Group srl will bear the cost of the return). In such cases, Tea Group srl will not be obliged to complete the sale or deliver the Product concerned. The prices of the Products offered through the Website and Apps include VAT and any other applicable tax, but do not include shipping charges. Shipping costs may vary depending on the shipping method, delivery address, weight and volume of the product purchased. The Customer may check the final price of the shipping costs before starting the payment. If the Customer is Entitled to a promotion to a special promotion or a discount on shipment the system will notify the Customer before the purchase confirmation. Shipping costs must be accepted by the Customer at the time of sending the order.
If the place of Sensor delivery is in UK or outside the customs territory of the European Union, the Client may need to bear other, additional costs associated with the obligation to pay the so-called customs debt specified by the regulations of the country concerned. Any additional charges must be fulfilled by the recipient, we do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world.If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Article 6 – Delivery of products
(i) Deadlines for delivery
Tea Group srl will inform the Customer of the delivery time before the conclusion of the purchase procedure. Tea Group srl and/or third parties in charge of the shipment, do not deliver Products on Saturday, Sunday, during national, regional and local holidays.
Tea Group srl and/or third parties in charge of the shipment, will inform the Customer, by sending an e-mail to his email address, the date of departure of the Products from their warehouses and the contact details of the carrier that will carry out the delivery. The Product will be delivered to the address indicated by the Customer within seventy-two (72) hours from that date, except in circumstances of force majeure. In case of multiple orders, the Products could be delivered on different dates. The delivery is deemed to be made from the moment the Product is made available to the Customer at the place of delivery indicated by the same or at the corresponding point of collection.
The risk of the Products (among others, loss, compromise or theft) is transferred to the Customer from the moment the Products are made available to the Customer at the place of delivery.
(ii) Place and conditions of delivery
Tea Group srl undertakes to deliver the Product in perfect condition to the address indicated by the Customer which, in any case, must be included in the countries indicated in the previous paragraph “Scope”.
The delivery will be made normally to the road plan. In order to optimize the delivery process, the address indicated by the Customer must be an address at which it is possible to deliver in the normal working hours. If at the time of delivery of the Product to the address indicated the Customer (or qualified person) is not present, Tea Group srl will contact the Customer indicating the procedure that will be followed to finalize the delivery.
If after the deadline indicated by the date of the notice (not less than seven (7) calendar days), the Customer will not have contacted Tea Group srl or the courier to agree a new delivery date, the Products will be returned to the warehouses of Tea Group srl. In this case, Tea Group srl will only return the price of the Products to the Customer, the latter must bear the shipping and return costs. The address will be indicated by the Customer at the time of purchase. In the event that the Customer, once the purchase has been made, wishes to change the delivery address may do so provided that the order status is “Confirmed” and that this option is not excluded from the special conditions of the sales campaign, visible by accessing the Tea Group srl Website. Tea Group srl will not be liable in the event that you correctly deliver the goods to the address indicated by the Customer at the time of purchase, if the address in question does not correspond to the place of delivery actually wanted by the Customer. If an order includes more than one Product, Tea Group srl may deliver such Products on different dates, subject to the delivery date communicated pursuant to paragraph (i) above.
At the time of delivery, the Customer must present his identity document and sign the delivery note in the format proposed and note the observations and problems encountered at the time of delivery, such as obvious defects or handling of the Products or packaging. In the event that the bill is delivered in paper format, the Customer must request a copy of the delivery note to the carrier. In the event that, after receiving the ordered Products, the Customer realizes that the packaging is ruined or, once opened the packaging, that the Products are damaged by transport, or other than those ordered or, Furthermore, if there are no Products related to the same order, the Customer must notify Tea Group srl as soon as possible and, if possible within a period of 5 natural days from delivery, to allow Tea Group srl to report the defect to the carrier.
Article 7 – Special Conditions of Use of Sensors
in the case of the purchase of sensors for the collection of air quality data, the customer undertakes to use the product in accordance with the following indications:
a) to connect the product to the electricity grid in order to enable it to be operated and/or recharged;
b) connect the product, where possible, to internet, for the transmission of detected environmental quality data and for remote connection by the computer system;
c) avoid tampering with or manipulating air quality detection equipment in any way and/or by any means.
d)For better functionality and reliability of pollutant readings, our air quality monitoring system uses some sensitive parts that are subject to wear and tear. To guarantee data quality they must be replaced within 24/36 months. This activity will have a variable cost depending on the outdoor environment in which the equipment is located, which can vary from 250€ up to 450€.
Article 8 – Return of products
(i) Right of withdrawal
The Customer has a maximum of fourteen (14) calendar days from the date of delivery of the Product (or the date of conclusion of the contract if it is a Service), to communicate its withdrawal, total or partial, from the contract with which you purchased the Product or Service, in accordance with current legislation. The Customer has 14 calendar days from the notice of withdrawal to return to Tea Group srl the Product (or Products). If the return does not take place within this period, the withdrawal becomes ineffective. The return of the Products or the withdrawal from the Service does not entail any penalty for the Customer. Without prejudice to the foregoing, the Customer shall bear the costs of returning the Products.
In any case, the Customer – in order to allow Tea Group srl to identify the returned Products – will take care to include in the package the duly completed Withdrawal Form. The Customer shall not have the right of withdrawal if he has purchased products packaged in accordance with the Customer’s specifications or clearly customized.
To facilitate the return procedure, customer must contact Tea Group srl. The Product must be in the same condition in which it was delivered, with the original packaging. The Customer must send the Product in the same packaging in which he received it. In case the Product is not sent in the original packaging, the Product may be subject to devaluation. The return bubble of the Products must be inserted in the package. Once after the request, Tea Group srl will send the Customer a confirmation summary email with the date and time of receipt of the return request.
(ii) Price refund
In the event that the Customer exercises the right of withdrawal, the latter will be entitled to a refund of the price of the returned Products, except for shipping and customs costs, provided that the requirements laid down in the Conditions of Use and Sale are met and the returned Products are in the same condition in which they were delivered and have not been used (except as necessary to verify compliance with their description) or damaged. If the order is canceled or refunded to the customer, discount codes or vouchers, once used, cannot be refunded or returned to the customer.
In the case of use of the “Returns” service, Tea Group srl will return to the Customer the price of the product. The product will be returned to TEA Group by the customer at his own expense. Once the Product has arrived at its warehouse, Tea Group srl will check the conditions for reimbursement.
In case of withdrawal, Tea Group srl will refund the price ot he products through the same payment system used by the Customer to purchase the Products. The refund procedures will be activated within forty-eight (48) hours from the confirmation of arrival at the warehouse of the returned Product (or Products) and, in any case, within a period not exceeding 14 calendar days from the day on which the Customer communicated the withdrawal. Please note that the actual crediting of the refund of the price to the account or card of the Customer depends on the timing of the credit institution or the issuing institution. The actual credit of the refund of the price could take place up to a maximum of seven (7) calendar days for debit cards and thirty (30) calendar days for credit cards.
For payments made by credit card, the refund will be made in the form of a bank transfer. All refunds in Planets currency will be calculated using the average exchange rate determined between the day of purchase and the day of the refund request. Since refunds are only possible within 14 days, the average value of the Planets currency for the refund will be calculated over a maximum period of 14 days.
(iii) Return of defective products
The Customer shall be entitled to reimbursement for the return of defective Products, in accordance with applicable law. In such cases, the return of the Products to Tea Group srl may be made in the manner provided for in the paragraph “RIGHT OF WITHDRAWAL – (i) Return procedure”, or on the page “Support”. In the event of a return of defective Products, the customer will contact Tea Group, which will provide the customer the correct procedure to return the defective product. Shipping costs for return products are in charge of the customer. Once the defective product has been received, Tea Group will check for any anomalies and will repair or replace the sensor at its own expense. The shipping costs to send the repaired or replaced sensor are in charge of Tea Group.
Article 10 – Legal guarantee of conformity for defective or non-compliant products
(i) Content of the Legal Guarantee
The Products sold are covered by the legal guarantee in case of non-conformity of the same if it occurs within a period of two (2) years from the date of delivery, as established by current legislation.
The Customer must inform Tea Group srl of the non-compliance within 14 days of its discovery.
In the case of products sold by Tea Group srl as used or reconditioned, the warranty will be one (1) year from the delivery date.
The guarantee of conformity provided by Tea Group srl is the one provided by the code de la consommation. The duration and the procedures for exercising this guarantee are described in detail in the descriptive sheet of the Products.
(ii) Obligations of the Customer regarding the legal guarantee of conformity
The Customer shall, at all times, observe the provisions of the information sheet of the manufacturer of the Product (or official distributor in Italy) and the instructions for its proper use and installation, as well as all information relating to the warranty. The Customer may make use of the guarantee of conformity on a Product according to current legislation. In case of doubts, the Customer may contact Tea Group srl through the forms on the Website to receive assistance regarding the steps to be followed and the information necessary for the submission of complaints relating to the guarantee of compliance.
(iii) Exclusions
The warranty does not cover defects caused by negligence, impact, improper use or handling, improper mains voltage, installation and/or use not in accordance with the instructions for use or not carried out by the authorised technical service, nor damage from normal wear of perishable materials or products.
Products modified or repaired by the Customer or by any other person not authorized by the manufacturer or supplier are also excluded from the warranty.
Article 11 – Completeness of the conditions of use and sale
These Conditions of Sale, in addition to the conditions published in the description of the Product on the Website and Apps, constitute the sole and explicit will of Tea Group srl and the Customer in relation to the object of the same and annul and replace any other agreement or contract, verbally or in writing, previously concluded between the parties.
Any changes must be made in writing and by mutual agreement between the parties involved.
Tea Group srl reserves the right to modify, at any time and without notice, the layout and configuration of the Website, as well as the Conditions of Sale, also in order to adapt them to current legislation. Customers and Users will always have access to these Terms of Sale on the Website and on the App of Tea Group srl and can freely access them for any consultation they wish to make. Whenever Customers and Users access the Website and Apps, they must carefully read these Terms of Sale. In any case, by registering on the Website and/or the App of Tea Group srl as well as making any purchase through the Website and/or the App of Tea Group srl, the Customer fully accepts the Terms and Conditions of Sale. Acceptance is a preliminary and indispensable step for the request of any Product or Service available through the Website and/or Apps.
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Article 12 – Applicable law and jurisdiction
These Terms of Use and Sale are governed by Italian In the event of any dispute or dispute arising out of the purchase of Products and/or Services through the Website and Apps and/or from these Terms of Use and Sale and for the resolution of any conflict, Tea Group srl and the Consumer Customer are subject to the jurisdiction of the city where the Consumer Customer or the Consumer User has his own residence or domicile. For the purposes of these Conditions of Sale, we consider as “consumer” the natural person who acts for purposes unrelated to the business, commercial, craft or professional activity possibly carried out, pursuant to the… It is also noted that the European Commission provides consumers with a means of resolving disputes amicably online (Article 14 para. 1 Reg. EU No. 524/2013, available on the website http://ec.europa.eu/odr.
